Help CentreSupport for current learners
What are the recommended study times for each course/qualification?Is accessibility support available?What is the duration of the course?How long do I have to complete the STEP Diploma?Can I change my contact details?How can I download or print an accessible version of my course materials?What should I do to prepare for my live teaching session?What happens if I can't attend one of my virtual classrooms?Can I contact my tutor for support or get help witih my assessment?How should I format my assessment?Can I use Latin terms in my assessmentWhen should I include a reference in my assignment?What practices should I avoid in my assessment?How can I convert a document to .pdf format on my device?Can I decide to defer once I have seen the assessment paper?How do I insert a footnote reference?What is the maximum word count?What is the deadline time for assignment submission?What is a clerical check of result?What course content will be assessed?What is the minimum pass mark for my assessment?When will I receive my results?Will I received feedback on my assessment?What are the overall grade boundaries for my course?What happens if I fail an assessment?Can I defer my studies to a later sitting?Can I see the answers to my multiple choice assessment?When will I receive my certificate?Can I order a replacement certificate?Use of Artificial Intelligence (AI)How do I renew my membership?How many credits do I need to enrol onto the course?What exemptions are available?Can I purchase an academic transcript?How do I request confirmation of my qualification or grade?I can't access my live teaching session?I am not happy with my result - can I appeal?