I can't access my live teaching session?

All links to sessions can be found in your Learning Hub in the 'Course Calendar' on the left-hand side after logging in:

 

Are you using a work device? Your work security software could be blocking the use of the Zoom website. Try logging in on a personal device. If you don't have a personal device, speak to your IT department and see if they can unblock our website or Zoom.

 

The recommended browser is Google Chrome – but our sessions will also work on Microsoft Edge or, if using a MacBook, Safari.

 

Use a laptop or desktop PC, preferably not a tablet or mobile device.

 

If possible, use a personal device to avoid any security software blocking the software.

 

Access the session outside of desktop virtualisation software such as Citrix without a VPN enabled.

 

Is your equipment working? Try watching the support video below to 'test your equipment':

Zoom user support video

 

If you are still having trouble, call the Learning Support team at +44 (0)121 362 7533 or contact us on Live Chat.