Help CentreIf you’re unhappy with your final result or the feedback you received on your assessed work, it’s important to know that you cannot automatically request a re-mark. However, you do have the right to submit a formal Appeal, provided certain conditions are met.
When Can You Appeal?
You may submit an Appeal within 20 working days of receiving your final grades for a qualification. Appeals are only considered under specific grounds, which are outlined below. It’s essential that your Appeal clearly states which of these grounds applies to your case and includes appropriate supporting evidence.
Valid Grounds for Appeal
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If there were circumstances that negatively impacted your performance and the Assessment Board was unaware of them at the time of their decision, you may appeal. You must provide a credible explanation and documentation to show why this information wasn’t shared earlier and how it could have influenced the outcome.
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If you believe there was a significant administrative mistake or a failure to follow proper procedures during the assessment process, and this may have affected your result, you can appeal. Be sure to include evidence of the error or irregularity in your submission.
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If you have reason to believe that your work was not assessed fairly due to bias or a lack of proper evaluation by one or more examiners, you may appeal. However, dissatisfaction with your grade alone is not sufficient. You must provide evidence to support your claim.Note: Appeals that challenge the academic or professional judgment of assessors will not be accepted.
How to Submit an Appeal
To begin the process, you must:
- Read the full CLTi Appeal Policy carefully.
- Complete the official Appeal form.
- Clearly state which of the three grounds your appeal is based on.
- Include all relevant supporting documentation.
Appeals that are incomplete or lack evidence will be automatically rejected.