<p>Most courses have a screen-reader-friendly, accessible PDF that you can download and print. Go to the 'Course Manual' section within 'My Courses' to download or print your course manual.</p>

Most courses have a screen-reader-friendly, accessible PDF that you can download and print. Go to the 'Course Manual' section within 'My Courses' to download or print your course manual.

How can I download or print an accessible version of my course materials?

What are the recommended study times for each course/qualification?

Is accessibility support available?

What is the duration of the course?

How long do I have to complete the STEP Diploma?

Can I change my contact details?

What should I do to prepare for my live teaching session?

What happens if I can't attend one of my virtual classrooms?

Can I contact my tutor for support or get help witih my assessment?

How should I format my assessment?

Can I use Latin terms in my assessment

When should I include a reference in my assignment?

What practices should I avoid in my assessment?

How can I convert a document to .pdf format on my device?

Can I decide to defer once I have seen the assessment paper?

How do I insert a footnote reference?

What is the maximum word count?

What is the deadline time for assignment submission?

What is a clerical check of result?

What course content will be assessed?

What is the minimum pass mark for my assessment?

When will I receive my results?

Will I received feedback on my assessment?

What are the overall grade boundaries for my course?

What happens if I fail an assessment?

Can I defer my studies to a later sitting?

Can I see the answers to my multiple choice assessment?

When will I receive my certificate?

Can I order a replacement certificate?

Use of Artificial Intelligence (AI)

How do I renew my membership?

How many credits do I need to enrol onto the course?

What exemptions are available?

Can I purchase an academic transcript?

How do I request confirmation of my qualification or grade?

I can't access my live teaching session?

I am not happy with my result - can I appeal?

Support for current learners

How can we help you today?